Development of support tools for activities involving emergency call-taking and dispatching activities in order to prevent musculoskeletal disorders and psychological health problems Abstract Through previous studies, researchers have found that psychological support and musculoskeletal disorder (MSD) prevention measures for people working in 9-1-1 emergency call centres (ECC) are scattered throughout various organizations. In addition, they are often not very well known to those to whom they are addressed. Some of the existing measures need to be adapted to the characteristics of the job, while others should be developed, such as support measures for operators who have responded to major emergency calls.In this study, researchers will focus on the establishment of support tools and approaches for 9-1-1 emergency call centres. Support measures, according to the types of difficulties experienced by workers, will be documented at 10 emergency call centres (ECC), training bodies or other organizations involved in emergency services, and from sources of information outside of Québec. Practices will be examined and validated with two groups of operators, representatives of teaching organizations and organizations participating in the study’s monitoring committee. Dispatch training methodology for major emergency calls will also be suggested.The content concerning support measures will be published in the form of technical sheets. In addition to being useful to ECCs, they will also be used by first responders and the bodies that train emergency responders (Québec’s École nationale de police and École nationale des pompiers). Produced Under this Project Scientific Reports Musculoskeletal disorders and psychological health Support approach for 911 call centre work Research Report: R-868, R-881 Video Reports and Conferences Intervening to prevent musculoskeletal and psychological disorders in 911 emergency call centres Conference: CF-160 Scientific Publications Intervenir en santé psychologique au travail: le cas des centres d'appels d'urgence 9-1-1Toulouse G. , St-Arnaud L., Pelletier M.Source : in Diversité des interventions, diversité des populations : quels enjeux, quels défis pour l'ergonomie? : 45e congrès de l'Association canadienne d'ergonomie / ACE, (45e : 7-9 octobre, 2014 : Montréal, Canada), 2014Shifting from a local to sector-based strategy for supporting the sharing of knowledge and skills: the case of 911 emergency call centresGagné C. , Toulouse G. Source : in European Conference on Knowledge Management / ECKM14, (15th : September 4-5, 2014 : Santarém, Portugal), 2014The mobilization of stakeholders to ensure the creative use of evidence-based knowledge: A key to avoid calling 911 for helpGagné C. , Toulouse G.Source : Proceeding of Forum canadien sur la mobilisation des connaissances 2015, Montréal, Canada.Une approche participative pour favoriser le transfert des connaissances: Le cas des centres d’appel d’urgence 9-1-1Gagné C. Source : Communication présentée à L’impact des recherche: Mesure, approches et application au domaine de la SST, Colloque IRSST 2015, Montréal, Canada. Other Project(s) You May be Interested in Post-traumatic Stress Disorder Among Police Officers and 911 Operators: A Cost-effectiveness Comparison Between the Standard Approach and an Innovative Approach Additional Information Type: Project Number: 2010-0065 Status: Completed Year of completion: 2015 Research Field: OSH and Sustainable Prevention Work Environment Team: Georges Toulouse (IRSST)Louise St-Arnaud (Université Laval)Denys Denis (IRSST)Mariève Pelletier (Université Laval)